Privacy Policy
Protecting your personal data is a core commitment at Orkidia. This policy details how we collect, use, and secure your information to ensure a safe shopping experience. By using our platform, you acknowledge and agree to the practices outlined below.
Information We Collect
- Account Information: Full name, email address, and phone number used for identity verification, account management, and essential communication.
- Transaction & Order Details: Shipping and billing addresses, order history, and fulfillment status.
- Support Correspondence: Records of any information or feedback provided when reaching out via our Contact Us channels.
How We Use Your Information
- To process and deliver your orders securely.
- To provide customer support and respond to your inquiries.
- To improve our website, products, and services.
- To comply with legal obligations and prevent fraud.
Data Security
We use industry-standard security measures and partner with trusted providers (such as Firebase and Razorpay) to keep your data safe. Your payment information is never stored on our servers.
Your Rights
- You may request to access, update, or delete your personal information at any time by contacting us.
- You have the right to opt out of promotional communications at any time by contacting us.
Contact
For questions regarding your privacy, data requests, or our security practices, please reach out to our team on the Contact us page.
This policy may be updated as our services evolve. Last updated: April 2026.